Forum Discussion

matthewmcmillan's avatar
7 months ago

Signed up to ultimate volt bundle, not received sim card.

Signed up for a new virgin contract(volt mega bundle) which includes a sim card on the 22nd of July & never received my sim card. 

 

Spoke to virgin media today, who are now saying it never included an o2 sim and keep disconnecting the online chat. 

 

I do have screenshots of arranging the new contract, so I'm really at a loss. 

 

Does anyone know how I can contact virgin directly, preferably to someone who won't disconnect?

 

Thanks! 

  • Hi there matthewmcmillan 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with a new deal and some confusion regarding the SIM. I'd be happy to take a closer look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.