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Nick32's avatar
Nick32
Joining in
2 years ago

O2 FULL tracker “optional extra”

I’ve been asked to renew my Virginmedia contract and I’ll keep all my “existing Volt benefits”, however when I look at the contract summary it states ‘O2 FULL tracker’ as an optional extra. Does anyone know what this means? Volt is already written in my tariff so I’m worried what this extra ‘tracker’ I never signed up for is. I can’t find the answer anywhere on the internet including o2 forum.

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  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    2 years ago

    Hi 👋🏼 Nick32.

    Thank you for posting and welcoming you with big virtual arms onto our community forums 😊.

    Please do not panic, what we mean by o2 full tracker is you can have an o2 Sim. You can sign up for it if you like which means you will be getting an o2 Sim.

    No additional hidden surprises added onto your package 😊.

    Hope that helps and if you need help with anything else, just know we are one post away.

    Thank you. 

    • Nick32's avatar
      Nick32
      Joining in
      2 years ago

      Thanks, as I’m already an o2 customer (which should be obvious given I have Volt) I have no need for another Sim. Can I opt out of this or is this included in the tariff?

      • Arissa_H's avatar
        Arissa_H
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Nick32.

        If you are o2 customer you can opt out 😊.

        Thank you.