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Solado's avatar
Solado
Joining in
11 months ago

Not Received my Volt Broadband Boost - Been Over 14 Days

I am currently on the M350 package and my understanding is with volt I can get a free boost to the next tier and no extra cost.

I have received the volt upgrade on my O2 account but this hasn't translated to my Virgin media package and it's been way over the 14 day waiting period. I have checked the address and such and they match.

Is there something further I need to do?

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there Solado 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your Volt benefits but I would be more than happy to take a closer look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.