Forum Discussion

Solado's avatar
Solado
Joining in
12 months ago

Not Received my Volt Broadband Boost - Been Over 14 Days

I am currently on the M350 package and my understanding is with volt I can get a free boost to the next tier and no extra cost.

I have received the volt upgrade on my O2 account but this hasn't translated to my Virgin media package and it's been way over the 14 day waiting period. I have checked the address and such and they match.

Is there something further I need to do?

1 Reply

  • Hi there Solado 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your Volt benefits but I would be more than happy to take a closer look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.