Forum Discussion

Jdavison2000's avatar
Jdavison2000
Joining in
2 months ago

No Volt upgrade

Hi there,

Please can VM add my volt benefits from 350 to 450?

My o2 account has the benefits applied and both addresses are the same. I’m now nearly one month in since vm was installed.

please help!

Jon

2 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    30 days ago

    Hello Jdavison2000,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Volt benefits being applied to your account. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

  • Jdavison2000's avatar
    Jdavison2000
    Joining in
    29 days ago

    Thank you Steven. You have been so efficient, patient, professional and helpful. I appreciate your help and support. If only all of Virgin media was like Steven 👍