Forum Discussion

mhuphris82's avatar
mhuphris82
Joining in
10 days ago

No option to activate Volt

Sounds like a repeat of many other posters, but I recently joined Virgin Media in my name, my partner has an O2 pay monthly SIM and we need to activate Volt. MyO2 says not eligible, and say it's on Virgin, so got in touch with Virgin who tried to sell me a speed upgrade! When I clarified, they then said it needs to be applied or activated via O2.

Tried to get back in touch with Virgin but was directly to Whatsapp and not had any response for days now.

So now I'm stuck between the two and not sure where to go - hoping a mod can pick this up and help!

Checked the addresses and all match, it's only the names on the accounts are different which I thought might be the issue but of course both are registered to the same household.

Any help gratefully received!!

  • mhuphris82's avatar
    mhuphris82
    Joining in
    10 days ago

    The only difference I can see is that O2 have a town, county and postcode whereas my Virgin bill doesn’t show this, just the town and postcode. The street, town and postcode match on both accounts.

    On my VM contract, the postcode is shown twice for some reason.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      6 days ago

      Hey mhuphris82, thank you for reaching out and a warm welcome to the community, we are sorry to hear about your Volt issues.

      We can see you've spoke to somebody since this post, did they manage to help at all?

  • mhuphris82's avatar
    mhuphris82
    Joining in
    8 days ago

    Finally got through to a helpful O2 person and all is resolved, speed increase applied next day, sorted!