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JamesBM's avatar
JamesBM
Joining in
7 months ago

No broadband volt boost after 5 months

Hi, I changed my contract in May. I received my O2 data boost within about a week. But still no broadband boost. I went onto the chat several times. I then called up, which was no help whatsoever. So I put in 2 complaints, still no joy. I then requested access to my webchats, when I signed up. Which were slightly helpful. But did not display the image of the speeds I was shown at the time of taking the contract. Can anyone help in this matter, before I take my complaint further with the ombudsman. 

Thanks. 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    7 months ago

    Hi JamesBM 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • JamesBM's avatar
    JamesBM
    Joining in
    7 months ago

    Daniel_Et was excellent, first class service 👏 👌.  My problem was resolved in one day after many attempts with customer services on the web chat, phone and 2 complaints over a 5 month period.

    This is definitely the place to come if you have a problem with your virgin package.