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Jovach's avatar
Jovach
Joining in
2 years ago

No broadband speed boost

I've been with Virgin since September and received double data for my O2 phone plan about 2 months ago so assumed the broadband speed boost would come within a few weeks but I still haven't received anything.

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for reaching out to us on our Community Forums Jovach, and a very warm welcome to you!

    Sorry to hear of the issue with the lack of speed boost being issued.

    Check out the envelope in the top right hand corner for a private message from me and I'll be happy to help

    Thanks,

    David_Bn

  • Jovach's avatar
    Jovach
    Joining in
    2 years ago

    Hi David,

    I had a new message but it was the welcome one again, nothing from you.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 years ago

      My sincere apologies for not following this up Jovach!

      Check out the envelope in the top right hand corner, and my message should now be available to you

      Thanks,

      David_Bn