Forum Discussion

Curious5's avatar
Curious5
Joining in
7 months ago

New Virgin Media customer, old O2 customer

Hi, 

I just received and activated my new Virgin media hub. As a current O2 user, I know that I am entitled to volt benefits ie extra data and higher wifi speed. My first question is how do I know if this has been applied and secondly, do I need to call virgin media to tell them I am an O2 customer or is it automatic? Thank you. 

  • Hi - exactly the same position as you.

    I phoned up customer support and they activated Volt for me - same day I got the Broadband boost, and within 48 hours my O2 data was doubled.

    Good luck 

    • Curious5's avatar
      Curious5
      Joining in

      Hi. May i know the number you called? Thank you!

    • Curious5's avatar
      Curious5
      Joining in

      Hi again, how do you know if you received your boost? Thanks 

    • Curious5's avatar
      Curious5
      Joining in

      Hi David, got my virgin media boost, still awaiting the O2 one unfortunately 

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for your post Curious5, do please reach out to our partners over at O2, if Volt benefits on their side have not been issued.

        Contact methods can be found via this link

        Thanks,

        David_Bn