How do customers deal with bad Customer Service
We ordered volt package, TV, PHONE, O2 SIM CARD, NETFLIX.
T V box installed
Router installed
Phone not installed
O2 Sim received but can't access 02 account as O2 have incorrect email address.
3 seperate phone calls to O2.
Over 5 hours in total. Staff were horrendous, condescending, got a bit irate when I said I didn't have another email address I could give them. Implied problems my fault. I didn't give email address to them, that came from Virgin. Plus I also have 3 billing account numbers, 2 direct debits set up for one sim card. Absolute shambles.
Allegedly sent an email to department to change email address. Could take 5-10 days or more.
Then discovered house phone didn't work. Read instructions should have had adapter for back of router to plug phone in. So rang Customer Service, who asked what is a "landline".
Do customer service not know what Virgin media offer their customers. After 2 hours eventually said they would send a lead. No confirmation of order nothing on app.
Contacted CS on WhatsApp, eventually they did order the adapter, but still got to wait up to a week.
This is not great service when hubby designated as vulnerable due to disabilities.
Found this last few days frustrating. Wasting a lot of time.e talking to people who did not seem to be able to rectify problems.
We left sky due to Internet connection issues. One positive for Sky, their customer service a lot better and you could speak to real people who knew about the products.
How do People cope with the bad customer service?
