Forum Discussion

scrappysphinx1's avatar
scrappysphinx1
Tuning in
21 days ago

Contract Ending

Hi there, my contract with VM is due to end on 23rd Feb and i am not looking to renew so looking for a bit of clarification.

Firstly, how do i give my notification that i want it to end on the 23rd Feb rather than move to a rolling contract. 

Secondly, my package is a volt package for Gig1 Fibre plus a mobile sim from o2. I currently pay them as seperate bills through the Vm and o2 websites even though i was told ages ago that they would be combined at some point. If i end my broadband does the sim end with it or does that continue as a seperate product, does the monthly price for the sim remain the same etc

Thanks

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    17 days ago

    Hi scrappysphinx1,

    Thank you for reaching out to us in our community and welcome back, sorry to hear you are thinking of leaving once your contract ends on February 23rd.

    When giving your 30 days notice this can be given 30 days before the contract ends, this can be done via one of one of the following contact methods:
    Calling: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, options 1,3 then 4.
    WhatsApp: +44 7803 089 684
    Written: Please use the address in our Terms & Conditions: https://virg.in/legals.

    With the O2 Sim although this is part of the Volt package it is separate, if you wish to also cancel this it will be O2 you need to contact, you can find all methods here.

    Regards

    Paul.