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rockpiler's avatar
rockpiler
Up to speed
6 days ago

v6 box not showing subtitles on sky mix

Hi - My virgin media V6 box is not showing subtltles on sky mix channel.  I have a friend who has freeview and they show ok on there.

4 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    Press the "info" button and scroll down to the subtitles panel - does it show subtitles available?

    Are you testing on the same programme as your friend? Do you have any example programmes?

    • newapollo's avatar
      newapollo
      Very Insightful Person

      Hi japitts​  and rockpiler​ rockpiler,

      I've just checked Sky Mix on Freeview and on my 360 box. Sorry I don't have a V6 to compare but ....

      Border Patrol S9, Ep7 is currently playing along with subtitles on Freeview, but the subtitles weren't showing on my 360  an no subtitle option showing using the 360 context (info) button.

       However when I pressed teletext in the options on the 360 the subtitles appeared.  (I briefly saw p888 appear in the top left hand corner of the screen before the subtitles came on) They disappeared when the program went to an add break and had to be renabled when the program came back on. 

      If the subtitle button isn't bringing up subtitles on the program then does the info button on the V6 give you the option for teletext?

      Edited to include the below info and make more sense of my original post phrasing

      It worked again on my 360 for the next program too  (Border Patrol S9, Ep8)

  • Hi - My virgin media V6 box is not showing subtltles on sky mix channel.  I have a friend who has freeview and they show ok on there.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team

      Hello rockpiler.

      Thanks for your post.

      We're sorry to hear about the lack of subtitles on Sky Mix.

      Did the advice from japitts and newapollo help at all?

      It's also dependent on what we can show from the broadcasters.

      Gareth_L