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EKUMA2024's avatar
EKUMA2024
Tuning in
10 months ago
Solved

No subtitles on TOTP!

Hello y'all

I am having the same recurring issue every week with old Top of the Pops episodes on BBC 4. The subtitles will NOT activate. I've tried everything and they will just not come on. Why is this?! I do not have this problem with any other programme. The Top of the Pops are broadcast every Friday 19:00-21:00. All 4 episodes - no subtitles!! 

However, when the TOTP episodes are repeated later on the subtitles work fine! Eh?! What is going on here?! It is baffling. Does anybody else have this issue? It used to only occur on my TiVo box approx. once every 3-4 months. Now, it's happening every week and it's spoiling my enjoyment of TOTP. I really like subtitles on TOTP. 

Please somebody shed some light on this enigma....

Cheers

Mark R. Porritt

  • Hi EKUMA2024 

    Welcome to the community forums 

    Sorry to hear of your concerns with the subtitles on BBC 4. 
    Is the repeats that are shown later on the same channel number or a different channel number. 

    Can you test to see if the subtitles work fine on programmes just before and after the TOTP on BBC4 or on other BBC4 programmes at all?

  • japitts's avatar
    japitts
    Very Insightful Person

    EKUMA2024 wrote:

    I've tried everything and they will just not come on


    Can you be more specific about what "everything" is, that you've tried? It's hard to advise without a full picture of the issue and fixes attempted thus far.

    • EKUMA2024's avatar
      EKUMA2024
      Tuning in

      Yes, other BBC 4 programmes work fine. All other recordings work fine. I record news programmes, soaps, documentaries, all sorts. This issue only occurs with TOTP when they are first broadcast on Friday evenings 19:00-21:00. Again, I reiterate - this glitch ONLY happens with TOTP. 

      I find it absolutely baffling. I mean, these TOTP episodes are decades old, so the subtitles should already be loaded up and ready to activate. And like I said above, it's happening EVERY week now and it's totally spoiling my musical experience. TOTP is / was one of my fave shows of all time! 

      Also, I don't think there is a BBC 4+1 channel, so I'm stuck with just BBC 4 (channel 108). 

      And, I try repeatedly pressing the Subtitles button on my remote control - no subtitles.

      I press the Info button and activate the subtitles on there (multiple times) - no subtitles.

      What else can I do?! . 

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Hi EKUMA2024 

        I haven't tried to watch the programs live, however the subtitles are available when watching them via iPlayer.

        The following works on the 360 and should work on the tivo/V6.

        On iPlayer once you've loaded the program press Down twice on the remote control navigation button. This should place a cursor on a sub menu at the bottom of the screen, then using the left/right keys on the remote scroll across and click OK to turn on/off sub titles.

         

  • C'MON, VIRGIN MEDIA! THIS PROBLEM IS STILL PERSISTING!!!! I RECORDED ALL 6 EPISODES OF TOTP THIS EVENING (19:00-22:00), AND ALL 6 HAD NO SUBTITLES YET AGAIN! WHAT THE HECK IS GOING ON HERE?! NOBODY HAS GIVEN ME AN EXPLANATION ON HERE OR SUGGESTED A SOLUTION. THIS IS PITIFUL. THIS IS CAUSING ME UNNECESSARY STRESS AND REALLY, REALLY, SPOILING TOTP FOR ME. 

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey EKUMA2024, thank you for reaching out and I am sorry to hear this.

      Is it just TOTP, if so what year was these from?

      Older episodes of these may not have subtitles as they are old broadcasts.

      Do let us know. 

      • EKUMA2024's avatar
        EKUMA2024
        Tuning in

        Hi Matthew_ML

        I've already explained what's going on. If you read back through the thread you'll see exactly what problems I'm experiencing. TOTP's every Friday evenings (19:00-22:00) - no subtitles coming on. However, the repeat episodes at night do have subtitles. It makes no sense. I do not have this issue with any other programme. 

  • Hello, it's me again

    I'm STILL having a recurring problem with my TiVo V6 box. The subtitles still won't activate on TOTP. About three weeks ago they came on, but for the last two weeks they have refused to activate. I'm getting fed up of this issue and decided to start a new thread about it and hopefully some other members on here will help me get to the bottom of this enigma. I got no real help on my previous thread. Btw, I recorded all 6 episodes of TOTP last Friday and all 6 -  NO SUBTITLES! 

    Does anybody have any answers? Or, am I just gonna have to put up with this nonsense indefinitely?!