Forum Discussion

Lotsofgig's avatar
Lotsofgig
Joining in
1 month ago

Update app has disappeared from V60 box

I was toying with the idea of upgrading to 360 after the holidays and checked to see if the upgrade app was still on my V60 box.  I have seen it there several times over the last few months as it's the first box in the top corner of the apps screen and hard to miss.  I looked this afternoon and it's gone AWOL; not anywhere else either as I had a good search around.  Have they moved it?

4 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    You have a short time after posting to "edit", negating the need for multiple short replies or another post to correct a mistake.

    My V6 has also received a message via the rarely-used TiVo-inbox encouraging a migration, the latest salvo no doubt. It directs the recipient towards the app you mention.

    Home > Apps & Games > All Apps > The top-left most icon. "Upgrade to 360 now"

    • Lotsofgig's avatar
      Lotsofgig
      Joining in

      That's the one that has disappeared (from precisely the place you mention)!  But it has definitely gone now.  Have they given up on trying to persuade me?

  • Thank you so much for reaching out and sharing all those details Lotsofgig that’s really helpful. It does sound unusual that the upgrade option to 360 has disappeared, especially since you’ve seen it there before.

     

    Don’t worry, the upgrade is still available even if the app isn’t showing right now. When you’re ready to make the change after the holidays, simply get in touch with us and we’ll assist you in getting the upgrade processed quickly and smoothly.

     

    We really appreciate you taking the time to check and let us know, and if you have any other questions in the meantime, please feel free to reach out. We’re always happy to help!😀