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Kaspas's avatar
Kaspas
Joining in
6 months ago

YET AGAIN - Virgin 360 box has deleted Recordings

About 3 months ago I took an offer of an upgrade to the VM 360 box ( I wish I didn't) on two occasion's, it totally deleted all recordings and planned recordings, after reading posts on these and similar forums, I discovered that this was not something new.  I followed some advice, and checked that the box was not set to automatically delete items (it wasn't) factory reset the box, and again checked that the auto delete was not enabled, it wasn't.  Reset all pre planned recordings, went on holiday and came back everything, recordings and pre-planned recordings had again been deleted.  Not impressed at all with this box, my old V6 (I think it was) had no issues at all.  Virginmedia.................. please help or replace this box.

A long standing, and now unhappy customer 

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  • ozsat's avatar
    ozsat
    Superstar
    6 months ago

    My mother had this issue and got the 360 replaced. Seems it is a common issue on the early 360 boxes.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    6 months ago

    Hey Kaspas, thank you for reaching out and we are sorry to hear you recordings are being deleted all the time.

    Let us send you a DM so we can look into this.