Forum Discussion

Mitchm77's avatar
Mitchm77
Tuning in
7 months ago

Why do I have to log back into my Netflix account everytime?

Since changing over to 360 from TiVo, I seem to have to enter all my details again to watch Netflix. It’s tedious! My Netflix isn’t through Virgin Media. I had no issues with this when I had TiVo! It seems to do it for a lot of the apps too. Why, Virgin Media, why????

9 Replies

  • It could be a sign of a faulty box.

    Do you also need to sign in again to iPlayer and any other apps, do you actually sign out of Netflix or just press the TV button to exit.

     

  • Hey Mitchm77, thank you for reaching out and I am sorry to hear this.

    If this is the first time using Netflix on the box you would need to do this, or it literally every single time?

    How long have you had the box for?

    • Johnhayes300's avatar
      Johnhayes300
      Just joined

      Hi we have the same issue. It happens every single time. We have had our box for roughly 2-3 months.

      • roy247's avatar
        roy247
        Hero

        If it's an old Arris V6 that's been refurbished and sent out again that could be the problem.

        Go to Settings, Info, About and you can see who made your box. I have a Humax made box and not had any problems in 4 years, unfortunately I believe Virgin have gone back to using Arris so it could be an old one which might not lot like 360 (the older boxes don't like 360 software).

  • Mr_K's avatar
    Mr_K
    Knows their stuff

    Strange how all these boxes become faulty when they're downgraded to 360, but were fine as a V6s. 

    If its not faulty then don't downgrade it to 360.