Forum Discussion

Lansbury's avatar
Lansbury
Joining in
7 months ago

Voice control

Have new 360 box and remote. Voice control only works sometimes. Everything else works properly. Any suggestions?

6 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Lansbury  

    I would try new batteries in the remote control (even though it's a new box and remote)

    The 360 box needs to be connected to the internet for the voice  control to work.  Sometimes the box loses internet connection but it usually throws up an error message such as CS9993 when this happens. 

    You could try pairing the remote again by pressing TV and 0 button for 10 seconds.

    You could also try the following:-

     Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds.  Then usingthe remote control, press and hold the 'TV' button and the '0' button together for 10 seconds. And fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful.

  • Does the microphone appear on the screen every time you press the button, if you keep the button pressed when speaking do you get a " sorry I didn't understand that " message or nothing at all.

     

  • Talon's avatar
    Talon
    On our wavelength

    I have same problem. Get microphone icon on screen then the "Sorry i didnt understand that" message.

    • newapollo's avatar
      newapollo
      Very Insightful Person

      This can be due a poor internet connection, or the need to replace the batteries (new remotes often need the batteries changing before they can be paired with the box)

      MY sister lets go of the microphone button too early hence she always sees the, "Sorry i didnt understand that" message.

      I often speak too quickly so it doesn't understand me.

      It can also be because it actually isn't programmed for the phrase you say,  even something as simple as saying a channel name can fail to be recognised, but if you say the channel number it works.

      There are some voice control commands on the following page

      https://www.virginmedia.com/the-edit/tech-and-connectivity/voice-control-on-virgin-tv-360

       

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team

        Thanks for reaching out to us Talon.

        Can you please confirm if any of the suggestions from newapollo have shed any light on this at all?

        When were the batteries previous replaced in the remote control?

        Thanks,

        David_Bn

  • Talon's avatar
    Talon
    On our wavelength

    Tried new batteries but no change, however Ive now discovered holding the remote right up to my mouth and shouting does work. Presuming either blocked microphone hole or microphone itself faulty.