Forum Discussion

flamenco's avatar
flamenco
Tuning in
5 months ago

Virgin360 remote has stopped controlling volume

My Virgin 360 remote has been working fine until today when it will not control volume on my Bravia TV. The TV controller works but the Virgin controller will change channel etc but nothing happens with volume up, down or mute. What is the fix please?

It was behaving fine until today. Going to the settings, it tells me “Your Virgin TV remote is paired to control your device's volume, source and power functions.”

It correctly lists the Sony TV and my Denon audio set up.

 

  • flamenco's avatar
    flamenco
    Tuning in
    5 months ago

    Ah, go it. Same menu page in settings, it tells me the remote is controlling volume on the Denon, I’ve now changed and it’s working the TV.

     

     

    • newapollo's avatar
      newapollo
      Very Insightful Person
      5 months ago
      flamenco wrote:

      Ah, go it. Same menu page in settings, it tells me the remote is controlling volume on the Denon, I’ve now changed and it’s working the TV.

      Thanks for updating the thread. Glad you got it sorted out, It's the same with my LGTV and Roku Streambar 🙂

    • Akua_A's avatar
      Akua_A
      Forum Team
      5 months ago

      Hi flamenco 

      Welcome back to our community forums and sorry to hear you were having issues with your 360 remote and volume. We are glad to see you were able to resolve this. Please do not hesitate to contact us if you need any further help and we will be happy to assist.

      Thanks,