Forum Discussion

Macabea's avatar
Macabea
Joining in
2 months ago
Solved

Virgin TV 360 Has Deleted My Recordings Again!

For the fourth time I have lost all recordings and series set up.

Each time I have carried out a factory reset of the 360 including the format disk option.

I also made sure that the auto delete option is switched to the off position.

The main reason that I pay Virgin for their TV (360) service is for the ease of recording and setting up series recording. As this no longer works, I will be cancelling the TV part of my subscription once my contract ends.  

 

  • Martin_N's avatar
    Martin_N
    2 months ago

    Thank you for that. We can certainly look into arranging the visit. 

    I will private message you now to confirm your details. 

    ^Martin

10 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Macabea, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with your recordings being deleted. If you've done a factory reset on the box and selected the format disk option, then this would delete everything. Please avoid using this in future if you wish to keep your recordings. 

    Do you mind me asking if you're having any other issues with the box? 

    Pop back and let us know. 

    Many thanks, 

    • Macabea's avatar
      Macabea
      Joining in
      2 months ago

      Thank you for your reply. Please note that I carry out the factory reset and format disk option after the system has already deleted the recordings and series set up.  The factory reset on the box and selecting the format disk option is not deleting any recordings, they are already gone and not by anything I have done. 

      No other problems with the box, just a lot of frustration and time wasting setting recordings up again each time the recordings disappear. 

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        2 months ago

        Thanks for coming back to us Macabea, we can see from your account that you've been able to get an engineer visit booked to resolve the issues that you're experiencing with your TV box. Please let us know how the visit goes and if you have any issues or questions now or in the future, please let us know here and we'd be happy to help.

        Kind Regards,

        Steven_L

  • roy247's avatar
    roy247
    Hero
    2 months ago

    Try again, I understand what you mean but I don't think Kath_P does.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, which doesn't seem to help some customers recently. The other option is to wait here for another member of the forum team to pick this up which might be 2 to 3 day's.

     

    • Macabea's avatar
      Macabea
      Joining in
      2 months ago

      Thank you for your reply, 

      No, Kath_P has missed the point. 

      Bracing myself to make the call, will probably wait until it deletes everything again. It will put me in the right frame of mind to deal with them.

      Been a cable TV customer since Comtel (and then NTL followed by Virgin Media).   

      Again thank you for taking the time to respond.

  • Macabea's avatar
    Macabea
    Joining in
    2 months ago

    Engineer has been out today and changed the box. He suspected hard disk starting to fail within the box. Time will tell, but for now I consider the problem solved. Thank you to Martin_N  for organising.