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saleralor2004's avatar
saleralor2004
Joining in
7 months ago

Virgin TV 1 is starting up error

We have recently upgraded to the new 360 box and managed to set recordings up but now anytime I go to try and record anything I get Virgin TV 1 error message to check back later. When checking back the program is still not recording

All connections are in place and connected to WIFI

 

Thanks

 

 

2 Replies

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  • roy247's avatar
    roy247
    Hero
    7 months ago

    How many boxes do you have, because if you only have one then that might make things easier.

    Is the 360 box set to fast start or active start so if you aren't watching anything when it should be recording it will still record.

    Are you trying to set the recordings on the box or using the TVGO app.

    If the box is close enough to the hub can you try a ethernet cable.

     

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    7 months ago

    Hi saleralor2004 👋.

    Thanks for reaching out to us, apologies for the issues you are having with your TV 360 box recordings. Can we ask, since your post have you been able to resolve this issue or are you in need of further assistance in this matter?

    Please let us know. 

    Sabrina