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gedandcaro's avatar
gedandcaro
On our wavelength
2 years ago
Solved

Can't access virgin email error code FSB50

I have encountered the dreaded FSB50 error code. I can't get into my emails via the Virgin Website, the google shortcut or via my mobile phone?

Can someone tell me how I can get back into my emails please. I have had this acoount for over 20 years.

thanks

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  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 years ago

    gedandcaro 

    It has been posted several times on this forum that the FSB50 error is linked to the use of privacy tools such as CCleaner and the security software KAMO that is bundled with it.

    These provide added protection to block analytics and javascript which then seem to cause the VM sign in page to fail.

    Posters have reported that the FSB80 error disappears when they uninstalled CCleaner and KAMO and made sure that javascript was enabled on their devices.

    Here are a couple of posts that confirm that.

    https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Can-t-login-to-My-Virgin-Media-to-see-bill-Error-Code-FSB50 

    https://community.virginmedia.com/t5/Email/Unable-to-log-in-to-my-account-nor-email-FSB50 

    I hope that's helpful in your case.

    Coenoby

    • gedandcaro's avatar
      gedandcaro
      On our wavelength
      2 years ago

      Thanks for your suggestions but I don't have KAMO and CCleaner on my computer. I have cleared my Cookie cache and saved login passwords, but to no avail. I can no longer get into my general Virgin media Account either. I am not Tech Savvy so I don't know what to do next? 

      • coenoby's avatar
        coenoby
        Very Insightful Person
        2 years ago
        gedandcaro wrote:

        " I have cleared my Cookie cache and saved login passwords, but to no avail."

        It has been reported that deleting cookies relating to Virgin Media and then closing and reopening the browser has solved the problem for some people.

         " I am not Tech Savvy so I don't know what to do next? "

        To my knowledge VM have not provided any advice over and above what I have offered in this thread so apart from clearing the VM cookies again and then closing and reopening the browser there is not much more you can do.

        One of the Forum Team (VM staff) will be contacting you via this forum thread in the the next day or so. Hopefully they may be able to offer more advice.

        Coenoby

         

    • iannmccc's avatar
      iannmccc
      Settling in
      2 years ago

      I recently encountered the dreaded problem Error Code: FSB50

      Eventually solved it by turning off Web Protection in Nord VPN. Hope this helps someone out there.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 years ago

        Hey iannmccc, thank you for reaching and a warm welcome to the community.

        Thank you for posting this great bit of advice, I am glad this has fixed it.

        If you need anything in the future you know where we are. 

  • gedandcaro's avatar
    gedandcaro
    On our wavelength
    2 years ago

    Thanks for the advice I repeated clearing my Cookie cache and saved login passwords rebooted and this time it worked.