Forum Discussion

mrbones111's avatar
mrbones111
Joining in
2 months ago

Virgin keep fobbing me off with regards to my delivey

Hi, I’ve should have received my delivery of a remote for the upgrade and a mini box last Tuesday. This did not turn up and received a text stating ‘due to circumstances beyond our control’. I contac...
mrbones111's avatar
mrbones111
Joining in
2 months ago

Ok so virgin have now said the items were returned to them and I would have to re-order everything again, which has been done. That was due for delivery on the 18/12/2024 yet Yodel do not have the parcel it’s still with Virgin! Getting nowhere fast.

Vikki_M's avatar
Vikki_M
Forum Team
2 months ago

Hi mrbones111,

Thank you for the update.

Has the remote been delivered since posting?

Please pop back to us when you can.