Just upgraded to Virgin 360 rebooted everything, and now I have no tv it’s just saying my accounts suspended because of non payment. All other Virgin services are working fine, checked online and my accounts paid up to date. They want to send an engineer but that’s a 4 day wait ( which is pathetic ). Anyone have any ideas?
After updating your V6 to 360 did it work or was that when it said your account was suspended.
Does this screen appear straight after powering on or can you get to press the Home button and see the Home screen.
It’s was all fine beforehand as soon as it was powered up after it’s being upgraded every channel and home page showing the account is suspended. It’s only the tv though phone and broadband are fine.
Do you get an error code, have you also tried calling Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's
Hi Willzy,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your TV service since upgrading to 360. Usually, this isn't something that an engineer can sort out as it will be an account level issue. I can see from your account that this has been raised with the relevant teams and they tried calling earlier today. As there was no answer, they've left a voicemail and are going to try contacting you again later on 😊
Keep us posted on how things go with the support team.
Many thanks,
Missed there call they said they’d call back but haven’t, phoned 0345 454 1111 all they want to do is for me to repeat myself and send another engineer out. Even though ones come out already changed then box, checked the wires and nothings wrong in the house. To be honest it’s 7 days now without a resolution it’s getting to be a bit pathetic.
Our apologies for the delay in resolving your TV fault. The team usually work an IT ticket within 5 working days. We can see that you've been in touch with the team since posting and actions taken to investigate this further.
Please let us know if you've any further questions or concerns, we can provide general help and support via social media if needed.
