Hi,
My virgin 360 box seems to be behaving oddly.
No picture so rebooted 360 box and the virgin router. Solved thebproblem but lost all recordings.
Few weeks later there was no sound. Again rebooted box and sorted problem.
Now cant rewind when watching a program.
I havent tried to record anything since losing old recordings.
Any ideas?
Regards
Thanks. Called Virgin and they are sending an engineer out.
If the 360 has deleted your recordings and any planned recordings it's a good sign that the box is faulty. Another sign that the box has a hard drive problem is if you can't pause and rewind live TV. If you did try recording something it will probably fail to record.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up
which might be 2 to 3 day's.
Thanks. Called Virgin and they are sending an engineer out.
Forum TeamHi Vardhanr 👋 Welcome to the community forum! Thanks for joining and making your first post.
Sorry to hear you have been experiencing some issues with your TV360 Box.
We'd need to run some troubleshooting and confirm a few details with you so we can arrange an engineers appointment or replacement.
I will send you a PM to offer further help - please keep an eye on your Inbox 📩 in the top right corner of the page. We can return to this public thread with another update when possible.
Thanks for your patience in the meantime! 🌞
