Lately when using the remote on a TV box
When accessing recorded programs the icons are
Greyed out then takes about 20 seconds to appear in colour
Remote becomes unresponsive at times
I have turned both modems off and restarted the TV box
The TV box starts working for a week then same the problem recurs
You've posted in the TV360 forum but referred to a V6 - these are different boxes, so which do you have?
A V6 runs TiVo software and has the TiVo-logo in the top-right corner of the menu, a TV360 runs Horizon software and doesn't.
There's photos of the boxes at https://www.virginmedia.com/care/tv-fault/which-tv-box
Forum TeamHi there neville3970
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and thank you again for posting. Can I ask if you are able to access the recordings once the colour has come back?
Yes I can access the recording
Remote works flawlessly when using to access TV channels
I have tv360 box
