Forum Discussion

neville3970's avatar
neville3970
On our wavelength
2 years ago

V6 TV box

Lately when using the remote on a TV box
When accessing recorded programs the icons are 
Greyed out then takes about 20 seconds to appear in colour
Remote becomes unresponsive at times 
I have turned both modems off and restarted the TV box
The TV box starts working for a week then same the problem recurs 

5 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    You've posted in the TV360 forum but referred to a V6 - these are different boxes, so which do you have?

    A V6 runs TiVo software and has the TiVo-logo in the top-right corner of the menu, a TV360 runs Horizon software and doesn't.

    There's photos of the boxes at https://www.virginmedia.com/care/tv-fault/which-tv-box 

  • Hi there neville3970 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and thank you again for posting. Can I ask if you are able to access the recordings once the colour has come back? 

    • neville3970's avatar
      neville3970
      On our wavelength

      Yes I can access the recording
      Remote works flawlessly when using to access TV channels