Forum Discussion

910372's avatar
910372
Joining in
2 years ago

V6 to 360 box - Unwanted upgrade

Can only see partial impressions on Medium web page. However, I'm sure our views are similar, and numerous. I feel conned as was happy with V6 and didn’t request 360. I haven’t contacted Virgin as can’t face speaking to someone, the other side of the world with a very dodgy line and unable to understand accent. I was on the phone for 4 and 1/2 hours over two days when I called with a V6 box problem and they made the change. The person I spoke to tinkered remotely and fully broke it. As soon as contract ends will move to Sky, or maybe Freeview. Maybe not Freeview, no point in cutting off my nose to spite my face, as they say. 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 years ago

    Hi 910372 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have been having with our contact team, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina