When settings recordings that fail do you also see an error code such as CS2200
Since you have updated two V6 boxes to the TV360 format then they both have hard drives for recordings. One of them will be the default recording box so all recordings will be made on that box unless you choose for the recording to be made on the 'secondary' box.
Both boxes need to be on either Fast Start or Active Start which can be set up under Settings > System > Standby power consumption. (If the box you want the recording to be made on has been powered off or set to Eco Start then the recording will fail)
You can fine tune the recordings between boxes by clicking on the red Record button, then on the next screen click Advanced Options, then on the next screen click on Choose TV Box, then select the box you want the recording to be made on, then click on Record. That program will then be recorded on that box going forward, even if the default recording box is one of the others.
When setting up a new series link go to Advanced and select which box you want the recording to be made on. It will then be recorded on that box going forward. If though you've already got a series link set up for a particular program and want to change it so it will record on the other box then you need to cancel that series link, and then set it up to record again, using the advanced options when you press record.
The 360 box automatically lists all recording irrespective of the box they were made on.
You can however view the planned and actual recordings on an individual box when going to Recordings > Recorded > View All > and then clicking on Recorded (to the right of the Search icon) and then click on 'Recorded on this Virgin TV box'. The interface will then list the recordings made on that particular box along with percentage space used on that box (you will need to do that each time you use that interface as the box doesn't save that option)
On the box that the recordings have been made on do you experience any problems if you pause a live TV program for a few minutes and then play it back? If so that can be an indicator of a hard drive problem which can effect recordings. If so I suggest that you make recordings on the other box for now and perform a factory reset on the box that has issues.
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
Select Keep Recordings, which means you won't lose your recordings, and any planned recordings, or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again.
