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Poor_Dog's avatar
Poor_Dog
On our wavelength
7 months ago
Solved

V6 box error codes appearing, recordings won't play and APPS won't open

Hi

In the last couple days I've been getting error code CS2002 Channel Failed even though the channel is working normally behind the code message. 

Now I'm finding some Apps won't load ( Prime, ITVX, Disney etc.), those that will (Netflix & Apple TV+) report that video cant be loaded.

I've rebooted the router, even though the connection is reported to be OK

Yesterday I factory reset the V6 box, which brought the Apps back temporarily, I re-entered all the login IDs & passwords but these have not been stored – Netflix and the Apple TV App keep asking me to login again.

My Recordings fail to play too.

Is my V6 box or its disc kaput?

  • You'd posted in the V6 forum, but this runs TiVo-software. CS2002 is a Horizon-software error code, thus you've converted your V6 into a TV360 by installing that software.

    I've moved your post to the TV360 forum where others better placed, can advise further. Although I do suspect your TV360 has a failed hard drive and should be reported faulty.

7 Replies

    • Poor_Dog's avatar
      Poor_Dog
      On our wavelength

      Problems resolved (for good I hope) by VM using WhatsApp online chat, although there was a two hour wait for an agent to respond.

  • japitts's avatar
    japitts
    Very Insightful Person

    You'd posted in the V6 forum, but this runs TiVo-software. CS2002 is a Horizon-software error code, thus you've converted your V6 into a TV360 by installing that software.

    I've moved your post to the TV360 forum where others better placed, can advise further. Although I do suspect your TV360 has a failed hard drive and should be reported faulty.

  • japitts's avatar
    japitts
    Very Insightful Person

    Good news, but... for the benefit of other users coming on this forum for help with a similar issue (and us regulars trying to advise), what was the fix?

    • Poor_Dog's avatar
      Poor_Dog
      On our wavelength

      This extract from the chat shows. "I have sent a signal to your TV box, please reboot it ..." so that's all I had to do. I haven't turned it on yet today, so I'll see later if the fix has been retained.

       

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team

        Hello Poor_Dog

        Thanks for bringing this to our attention the community.

        Can we please ask if the signal and reboot fixed the errors?

        If not, please pop back o here and we can take a look for you.

        Sorry as well for the time it took on out chat service to get some help.

        Gareth_L