Forum Discussion

RFoxall's avatar
RFoxall
Joining in
2 months ago

V6 box deletes recordings

Hi. Our 360 box just keeps freezing, deleting recordings or not allowing access to recordings. Rebooting doesn't help and have done a complete reset. Still the problem permits. Also, just can't seem to get to speak to anyone or find a solution in line. Any help please? I even tried the sales numbers and after having given all my details was stumped on memorable word, which I have no recollection of at all. The agent said we couldn't go any further and that was that. He did send me a copy of my bill which the email said I asked for. That was nice.

 

3 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago

    There's no such thing as a "V6 box with 360". I've moved your post to the TV360 section of the forum.

    V6 refers to the box running TiVo-software. TV360 refers to the box running Horizon-software.

    When you convert from V6 > TV360, the HDD is reformatted to remove TiVo-firmware, and it becomes a TV360.

  • roy247's avatar
    roy247
    Hero
    2 months ago

    You can reset your memorable word by signing in to your My Virgin Media Account, then go to Account Settings, Identity and Security settings, then select Manage your products, under Virgin Media account you will see Telephone password, you can set a new password there.

    It used to be easier to find before the VM + O2 accounts were joined.

    It does sound like you need a new box.

     

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    31 days ago

    Hey RFoxall, thank you for reaching out and we are sorry to hear about your V6 issues. 

    Let us send you a DM to look into this.

    We would need to clear security but we can ask some other questions / send this out if you didn't know this.