Forum Discussion

markwells's avatar
markwells
Dialled in
22 days ago

V360 Box and Wifi

I chose to move to a V360 on a free upgrade but now realise I might not be set up for it. Our TV is in the front room and the internet Hub is right at the back. The Wifi - although labelled as very powerful does not reach the front and we do not really want to run a 40 foot ethernet cable so does this mean we cannot use the box? I had assumed it would run from the cable that the last one ran off. 

Obviously I should have read up on this before ordering but I am now worried that I may be expected to use equipment that will not work.

9 Replies

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  • roy247's avatar
    roy247
    Hero
    22 days ago

    Sounds like you have gone from an old TiVo box to 360, the TiVo box had an inbuilt modem so only needed the coax connection.

    As you have a coax connection where you want the 360 can't you have the Hub moved there then you can connect to the hub using ethernet or does moving the hub cause other problems.

    You might also be eligible for Virgin's wi-fi pods.

    https://www.virginmedia.com/help/how-to/broadband/order-wifi-pods

     

     

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    20 days ago

    Hello markwells,

    Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV box and connecting to your WiFi network. What happens when you try to connect your TV box to your WiFi network, is your TV box picking the connection up at all?

    Kind Regards,

    Steven_L

    • markwells's avatar
      markwells
      Dialled in
      18 days ago

      Hello Steven_L

      The WIFI is very poor in the front room where the TV is. I fear that if I attempt to connect I will commit myself to a system I cannot use. I am deciding whether to buy a 40 foot ethernet cable but at the moment I am afraid of 'updating and losing the old box (which is very old and outdated but at least it works). 

      I am confused as to whether I qualify for WIFI boosters that roy247 mentions. This is an old flat with one or two thick walls!!

  • japitts's avatar
    japitts
    Very Insightful Person
    18 days ago

    It does sound like you have a legacy TiVo - check on https://www.virginmedia.com/care/tv-fault/which-tv-box

    TiVo's are fault-replaced with V6 which run the same TiVo-software, on the same physical box as a TV360 which doesn't run TiVo-software.

    TV360 (running Horizon) & V6 (running TiVo) both have the same connectivity requirements.

  • markwells's avatar
    markwells
    Dialled in
    17 days ago

    Thanks japitts. I think I have confused the 360 with the V6. Virgin have now turned my old box off so I have nothing at all. A V6 is what I need as, if I understand you correctly, that doesn't need to connect to the internet hub. Instead I have a new 360 which I can't use. Looks like I have to contact 'customer service'.

    • japitts's avatar
      japitts
      Very Insightful Person
      17 days ago

      There's some misunderstanding here, and I'm going to have to guess that you had a TiVo before (check the photos on my previous link)

      TiVo & V6 both run TiVo-software. but have different connectivity. TiVo's have a single co-ax connection carrying both TV & internet, with the connections split out internally.

      V6 & TV360 use the same physical box, with different software. Both need the co-ax for live TV, and an internet connection (via your home-hub) for all the online bits.

      VM are now moving to the Stream-based setup, which doesn't do recording at all and is wholly internet-based.

    • Lee_R's avatar
      Lee_R
      Icon for Forum Team rankForum Team
      15 days ago

      Hi markwells thanks for getting back to us. 

      Sorry to hear that you're now without a working TV service. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    17 days ago

    The alternative to WiFi extenders are powerline extenders. These are handy if you have spare ring main sockets near both units (do not plug them into power strips). These transmit data over your house wiring & usually allow for Ethernet as well as WiFi connections on the receiver units. These can be problematic if the transmit & receive are on different distribution boards, but if both are on the same ring main it is ideal.

    Some units have a pass through, that allows you to continue using the socket the unit is plugged into for other appliances.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    14 days ago

    The hub is at the back, meaning that there's a long coaxial cable for it and so I don't see what's the problem in having a 40ft Ethernet cable. If the coaxial cable is routed externally then so can the Ethernet cable.