Forum Discussion

ignoic's avatar
ignoic
Joining in
3 months ago

Upgrading TV package though my virgin media app

Hello quick question, I upgraded my TV package to mega TV though the my virgin media app and was just wondering how long it takes to get the channels. I only upgraded yesterday but have an order number etc

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    Hi ignoic

    If you upgrade over the phone it's usually actioned immediately.  Any other method can take up to 10 working days as the changes are processed manually by a back office team.

  • roy247's avatar
    roy247
    Superstar
    3 months ago

    Last time I renewed through MVM I received all the details new contract start date and nothing happened, had to post on here and received help from the forum team (Akua_A♥️ ) to get things sorted.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    3 months ago

    Hi ignoic 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Any package changes can take effect immediately, but through the app or part of a campaign or change in package through removal or adding of services can take longer. So, we can give you more clarity we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

    Thanks.

    Sabrina