Upgrade to 360
Hi
I I have just upgraded to the 360 box. All up and running but as I have an additional TiVo box in another room should I receive a mini box to replace this one too?
Thanks
Mark
Forum Discussion
4 Replies
Scratch that. It’s not up and running as I am getting an error message saying it can’t find my hard drive so can’t record 🤦♂️
It’s not up and running as I am getting an error message saying it can’t find my hard drive so can’t record
A common problem. Horizon V360 is a server based system that was developed for cloud recording. The server has not detected the location of your hard drive yet. If this doesn't fix itself in 48 hours, contact customer services.
If it's an original Tivo, you need it replaced as it will not upgrade to the 360 software. If it's a V6, then you can keep it as it will upgrade to the 360. However, you should also receive an additional remote for that box. If the software is not upgrading on the first box, this does happen and the box may need to be replaced.
- Carley_S
Forum Team
Hi Crispo310162
Welcome back to the Community Forums.
Sorry to hear of your concerns with your additional set-top box.Checking the systems on our side, it looks like you've been in touch with the team since posting and have this query answered.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
