Unable to record or play recordings - TV 360

If there's a fault in your area then you might need to wait, if you can't pause and rewind live TV that would normally point to a hard drive problem with the box.

Is it only Netflix you have a problem with or any other apps or streaming services.

Is the area fault a TV fault, telephone fault, or an internet fault?

What happens if you pause a live TV program and then play it back? If doing this causes problems then it would seem to confirm a possible hard drive error.

If that's the case then try performing a factory reset.

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
Select Keep Recordings, which means you won't lose any recordings  that may have been made, and any planned recordings, or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. 

If you are still unable to set and playback recordings following the factory reset then your box will need replacing.  This would require a tech visit, however tech visits are unable to be scheduled whilst there is a known area fault.   

Inability to set or view recordings is more likely to be a box fault.

Issues with Netflix or other streaming services could be box, connectivity or external - depending on the specific symptoms.

Hi tommyb54 
Welcome to the Community Forums. 
Sorry to hear of your concerns with your services. 
Checking the systems on our side, we can see there is an outage affecting our services. You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry, and our engineers are working hard to resolve this for you. The estimated fix time is 22 October 2025, at 2pm, but this can be resolved before or extended depending on the work needed. 

This shouldn't affect your ability to record programmes or pause live TV. Do you see any error messages or codes at all when you attempt to record a program? 
What happens when you try to pause Live TV, please? 

Very coincidental for there to be an ' area fault', at exactly the same time as you 'upgrade' to the 360. 

Just returned from holiday but they were still having problems in our area while we were away. Had all our programmes set up to record but when we got back nothing had recorded. I believe the problem in our area has been fixed now but  very poor service from Virgin, I hope this will reflect in a reduction in our next bill.