Upgraded to 360 a week ago and for the last 5 days we have been unable to record or play recordings, no netflix available either. Told there is a fault in our area and will be fixed by the 22nd october, what kind of service is this?
If there's a fault in your area then you might need to wait, if you can't pause and rewind live TV that would normally point to a hard drive problem with the box.
Is it only Netflix you have a problem with or any other apps or streaming services.
Is the area fault a TV fault, telephone fault, or an internet fault?
What happens if you pause a live TV program and then play it back? If doing this causes problems then it would seem to confirm a possible hard drive error.
If that's the case then try performing a factory reset.
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
Select Keep Recordings, which means you won't lose any recordings that may have been made, and any planned recordings, or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again.
If you are still unable to set and playback recordings following the factory reset then your box will need replacing. This would require a tech visit, however tech visits are unable to be scheduled whilst there is a known area fault.
Inability to set or view recordings is more likely to be a box fault.
Issues with Netflix or other streaming services could be box, connectivity or external - depending on the specific symptoms.
