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Bill-B's avatar
Bill-B
Tuning in
2 months ago

TV Guide not loading

I have a possibly related problem. Last week I looked at the program guide on my VT-2 (bedroom) box and found Channel 445 (Talking Pictures) showed "To Be Announced" on everything forward from midnight that night. Other channels were fine, so I thought TPTV had folded, but their forward programmes were on their website. I could still watch the channel. 

A couple of days later TPTV programmes appeared, but ITV4+1 (ch 318) was "To Be Announced", even though ITV4 (Ch 118) was all there.

Today it is Ch 430 (Film 4 +1), showing "To Be Announced", though Ch 428 (Film 4) is all there. But this time I checked on my VT-1 box and the Ch 430 programmes all show up. Both boxes are linked to each other and to the router by ethernet cable. So I don't understand how just a few channels fail to update on just the subordinate box. BTW I can watch all streaming services on my VT-2 box.

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago

    The V6  boxes'call home' by electronically speaking to the local headend (VM system) around once every 6 hours and then updates the EPG (programme guide)

    It's very probable that your boxes  don't call home at the same time, hence the differences showing as TBA on certain channels on one box and not the other as that information wasn't available  to update at the time of the last callback.

    You can find the time of the last callback when looking under Home > Help & Settings > Settings > Network > View network status should tell you about regular successes or failures.

    Within that section (Home > Help & Settings > Settings > Network ) you can also try Connect to the Virgin Media TV service now which should force update the EPG although it may take up to 30 minutes to complete you will still be able to use the box.

    • Bill-B's avatar
      Bill-B
      Tuning in
      2 months ago

      Hi, thanks for your help. I don't quite see the menus you do, but I went into Home > Settings (via a gear-wheel symbol) > Diagnostics, and that says connectivity is good. But the program guide for ch 430 has still not updated, and it is 15 hours after it ends, at midnight yesterday, on VT-2. And bearing in mind how far ahead the program guide looks I would have thought that if it had simply missed the last update, then the "To Be Announced" would appear 2 weeks ahead, not now. BTW my Network Status diagram does not say anything about successes and failures. It just shows, Right to Left, Virgin Media Servers - Internet - Hub - Virgin TV Box, with green lines and green ticks between each. There is no "Connect to the Virgin Media TV service now" on any of the menus in diagnostics. The only action available to me is "Factory Reset".

      • japitts's avatar
        japitts
        Very Insightful Person
        2 months ago

        What you've described is the menu system on a TV360, which runs Horizon software. The thread you'd added to was in the V6 section of the forum, which runs TiVo-software. 

        Another reason why adding "me too" to existing posts can often cause confusion - I've moved your post to the TV360 section of the forum.

        I'm fairly sure the TV360 simply doesn't have the diagnostic ability here, that V6 does.

  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago

    I've moved your post to a new thread.

    Strictly speaking, neither of your V6 are linked to each other - only both to your router. Two things to check next...

    1: Can both boxes use OnDemand? If yes, they should both be updating the EPG

    2: Follow Home > Help & Settings > Settings > Network on both boxes. Check the times of the last connection in the top-right, on any box that is older than an hour or so, select "connect to VM services" at the bottom for a manual connection.

    Give the boxes perhaps 30minutes to fully populate, then compare. The EPG data is stored on the regional head-end, so both should be identical.

  • roy247's avatar
    roy247
    Hero
    2 months ago

    Have you checked for faults in your area, you can login to your My Virgin Media and check your service status at the top right of the page or phone 0800 5610061 for a more localised check.

    You could also try the following

    1. Turn off the Hub
    2. Turn off the 360 Main box and 360 Mini box or second 360 box
    3. Wait 5 minutes
    4. Turn on the Hub and wait for broadband to reconnect
    5. Then turn both 360's on again.

     

    The guide might not update straight away it could be several hours see what it's like in the morning.

    Can you still watch all streaming apps on both boxes or just your VT-2 box.