Forum Discussion

1701-e's avatar
1701-e
Fibre optic
23 days ago
Solved

VM guide picture error

  • 450 British screen classics 05/01/26 ...  I think they mixed up their cuckoo's 😂 
  • Thanks for confirming this for us 1701-e, and apologies we've not spotted this sooner.

    Do please feel free to reach out to us if we've made any similar errors on our TV services elsewhere and we'll aim to get on them to ensure the correct information matches the additional media content.

    Thanks,

    David_Bn

5 Replies

  • Hi 1701-e, 

     

    We appreciate you posting on this community. Can you please elaborate on the issue you have? This is so we can help you better

    🙂

    • 1701-e's avatar
      1701-e
      Fibre optic

      The picture relates to the oscar winning One flew over the cuckoo's nest... The movie being shown is an old 1930s movie.

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team

        Thanks for confirming this for us 1701-e, and apologies we've not spotted this sooner.

        Do please feel free to reach out to us if we've made any similar errors on our TV services elsewhere and we'll aim to get on them to ensure the correct information matches the additional media content.

        Thanks,

        David_Bn

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    If the promotional artwork from the broadcaster is missing in the metadata, VM's EPG/metadata ingestion and content management system automatically substitutes a fallback image (which might not be right). Smaller or niche channels like British Screen Classics sometimes submit incomplete or inconsistent metadata as, unlike the big broadcasters, they often lack dedicated resources to provide corrrect metadata.