Solved
TV guide showing to be announced
Had this a few months ago and had the box and cables changed which seemed to fix the problem. Now its back - surely it cant be the box and cables again?
I have tried the fix given by Vm and it didnt work
Forum Discussion
What was "the fix given by VM" which didn't work?
You've posted in the TiVo section of the forum, but also mentioned that you had the box changed recently. TiVo's have been replaced with V6 since quite a while now, as a matter of course. While the software is the same, the connectivity between TiVo's & V6 fundamentally differs.. so which do you have?
If you're not sure - https://www.virginmedia.com/care/tv-fault/which-tv-box
Ive just realised I replied to myself!! Technology is not my greatest
I must have a V6 box. Fix on VM was basically to turn everything off unplug and then reconnect.
I have a booster which has a red light flashing and there are 2 arrows on the box also flashing
Sorry I think I must have the V6 box. The fix on VM was to unplug all the cables and switch everything off including the router and then turn it back on again. I have a booster thing which the red light on it flashes and on the box iself there are 2 arrows which flash
There's photos of the TiVo & V6 in the link I posted above. I'll advise based on a V6, and have moved your post accordingly.
The EPG (TV guide) updates are fed (via your home-hub) over the internet, along with OnDemand & streaming services - a good test is whether those services also work. If not - your in-home connectivity is the problem.
Two arrows on a V6 indicates a loss of this connection, it sounds like yours is connected wirelessly. Follow Home > Help & Settings > Settings > Network, does a connection & IP address show in the top-right? I suspect it won't, and if so - that would be confirmation that a lack of wireless internet is the reason for your V6 issues.
Thank you for that. It says that there is no connection and a cable is unplugged. All cables are plugged in so I am at a loss as to what to do next
Hello Japitts, I know this is in answer to an old Post, but I am still looking for answers. I have done everything you advised Maryn to do and everything is fine with my network connection. I have done all those checks. All the info 'In the top right' is there. I can tell you that I am able to stream shows on my TV too, yet I still have this problem. No programme information re. ITV programmes is being downloaded to the V6 boxes. At least it isn't it seems from Saturday to the end of Thursday the following week. Friday is there OK; all the shows, then back to 'To Be Announced' again! My V6 box is practically new so it can't be that surely? Should I book an engineer?
Hi there polly43
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with your TV service. Can I ask if you have tested the connection by following these steps: Home > Help & Settings > Network > Connect to the Virgin Media Service now
What message do you see if you follow these steps?
Do you have an Ethernet cable connected to your V6? That behaviour is usually consistent with it being connected to the V6 but not the router.
The presence of an Ethernet cable will rightly prevent wireless options being presented.
The only ethernet cable I have is connected to my desktop computer in another room which is also where the router is
Hi Maryn 👋
Thanks for posting, and a warm welcome back to the Community Forums.
I'm sorry to hear you're seeing the "To Be Announced" message on your TV box. Are you able to clarify whether you receive any error messages when attempting to use your TV?
Are you also able to access On Demand services?
Thanks,
What options do you get in the network connections screen? Home > Help & Settings > Settings > Network?
6hourly handshakes are shown on the left, current connection details on the top-right. If there's no connection, it will be preventing OnDemand from working as well as your EPG updates.
I go through to network and screen says no connections
It would be interesting to know the outcome here. We can see the symptoms and the likely cause, but the next thing I would try is to plug an Ethernet cable into the V6 socket (even if disconnected at the other end) to see if the network connection screen changes error, and also whether removal triggers the wireless options.
Clearly something has triggered this behaviour.
Well engineer arrived, looked at router, looked at TV problem (which had got worse as I couldnt now change channels), switched off router, disconnected the booster behind the TV, turned everything back on and went through reconnection. It reconnected but took another half hour to lose the TBA on the guide. Last night appeared to be working normally again thank goodness.
I had already disconnected the booster near the router as it had started to smell of burning and I didnt feel it was safe.
So I dont know what conclusions you draw from this. I certainly could have fixed it myself if I had known that taking away the boosters would fix it.
Thank you all for your help
Hi Maryn,
Thanks for coming back to us on this one and letting us know about the engineer visit.
We're happy to hear that things look to be back up and running now.I'm a little concerned about the booster you've mentioned, smelling as if it's burning. Have you left this unplugged now? Can you confirm if this is a VM supplied booster or one that you bought yourself? Let us know.
Same here. It's happening again with ITV and rebooting the Modem/WiFi and rebooting the V6 box doesn't work either.
