Forum Discussion

maryn's avatar
maryn
Joining in
2 years ago
Solved

TV guide showing to be announced

Had this a few months ago and had the box and cables changed which seemed to fix the problem. Now its back - surely it cant be the box and cables again? I have tried the fix given by Vm and it didnt...
  • John_GS's avatar
    John_GS
    2 years ago

    Hi maryn 

    Thanks for confirming. The engineers would have taken them due to us needing to run tests on what caused the issue. 

    Best wishes.

japitts's avatar
japitts
Very Insightful Person
2 years ago

There's photos of the TiVo & V6 in the link I posted above. I'll advise based on a V6, and have moved your post accordingly.

The EPG (TV guide) updates are fed (via your home-hub) over the internet, along with OnDemand & streaming services - a good test is whether those services also work. If not - your in-home connectivity is the problem.

Two arrows on a V6 indicates a loss of this connection, it sounds like yours is connected wirelessly. Follow Home > Help & Settings > Settings > Network, does a connection & IP address show in the top-right? I suspect it won't, and if so - that would be confirmation that a lack of wireless internet is the reason for your V6 issues.

  • maryn's avatar
    maryn
    Joining in
    2 years ago

    Thank you for that. It says that there is no connection and a cable is unplugged. All cables are plugged in so I am at a loss as to what to do next

  • polly43's avatar
    polly43
    Up to speed
    4 months ago

    Hello Japitts,  I know this is in answer to an old Post, but I am still looking for answers.  I have done everything you advised Maryn to do and everything is fine with my network connection.  I have done all those checks.  All the info 'In the top right' is there.  I can tell you that I am able to stream shows on my TV too, yet I still have this problem.  No programme information re. ITV programmes is being downloaded to the V6 boxes.  At least it isn't it seems from Saturday to the end of Thursday the following week.  Friday is there OK; all the shows, then back to 'To Be Announced' again!  My V6 box is practically new  so it  can't be that surely?  Should I book an engineer? 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      4 months ago

      Hi there polly43 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry to hear that you have faced this issue with your TV service. Can I ask if you have tested the connection by following these steps: Home > Help & Settings > Network > Connect to the Virgin Media Service now

      What message do you see if you follow these steps?