Forum Discussion

Andyb28's avatar
Andyb28
Joining in
11 months ago

TV Essentials

I've been offered (after cancelling) a renewal package that includes my existing Virgin  TV 360 box, M250 Fibre broadband, Line rental and weekend chatter but a DOWNGRADE to TV Essentials. Nowhere on the website or via the links in the offer email does it tell me what channels you get on TV Essentials ? I read other similar posts on here that did not clarify either

I called Virgin , but even the helpful guy ( couldn't see my offer online ) could not tell me what TV Essentials meant ( he only knew about Broadband essential ) . He even asked around with his colleagues, best guess they come up with was I would get some sort of stream box with 40 channels, but I can seen clearly on my offer it is the ( my existing ) TV360 box - so its not that.

 

So how many channels is TV Essentials please ( and a list would be great ). Else just have to let the cancellation run its course and switch provider

  • roy247's avatar
    roy247
    Superstar
    11 months ago

    It might be the Stream Essential Entertainment on the Stream TV channel guide  it would be great if one of the forum team could confirm that for you and anyone else who has had the offer.

     

    • Andyb28's avatar
      Andyb28
      Joining in
      11 months ago

      Thanks for the link  -I hadn't seen that TV channel guide before. But it is named a bit differently so can't be 100% sure that is what I am being offered. Interestingly having just reclicked my offer email - that offer has now completely disappeared !

  • Andyb28's avatar
    Andyb28
    Joining in
    11 months ago

    Hi

    Many thanks. This was the thread I had reviewed before, and from that I called VM directly but none the wiser ! I may try posting in that area

    • japitts's avatar
      japitts
      Very Insightful Person
      11 months ago
      Andyb28 wrote:

      I may try posting in that area

      General etiquette on this forum is that of one query = one thread. Cross-posting is not usually helpful.

      • Andyb28's avatar
        Andyb28
        Joining in
        11 months ago

        Ah, I misread your guidance as I should post elsewhere   in fact you were kindly offering to do that for me!

        "I will also ask the question in the VIP area of this forum, as I would also like to know"

        Thank you for doing that for me, and look forward to what you hear back

  • ModTeam's avatar
    ModTeam
    Moderator
    10 months ago

    Hi all,

    Apologies for the delay in updating this thread. 

    We have now had it confirmed that 

    TV essentials is the same as Mixit TV, it's just named slightly differently, but inclusive channels are the same. 

    Regards,

    Community Moderation Team