TV Essentials
I've been offered (after cancelling) a renewal package that includes my existing Virgin TV 360 box, M250 Fibre broadband, Line rental and weekend chatter but a DOWNGRADE to TV Essentials. Nowhere on...
Forum Discussion
Andyb28 wrote:I may try posting in that area
General etiquette on this forum is that of one query = one thread. Cross-posting is not usually helpful.
Ah, I misread your guidance as I should post elsewhere in fact you were kindly offering to do that for me!
"I will also ask the question in the VIP area of this forum, as I would also like to know"
Thank you for doing that for me, and look forward to what you hear back
Hi Andyb28 ,
Thanks for your post. We'd love to be able to clarify what is included in this package/deal for you. So that we can ensure we're giving you the correct information, could you possible post a screenshot of the email you received with this offer?
Please make sure to black out any personal information such as name or account number, it's just the package information we need please.
Thanks
Modteam
Hi
Certainly , please find attached. I look forward to hearing from you
Any joy in clarifying what you've offered?
Hi Andyb28 ,
Apologies for the delay in getting back to you. We are still looking into this for you. Can I just clarify, was this an email you received? or is this showing through your online account?
If this is an email, does it contain a link you follow which then lets you view this package, as I can see from the picture you kindly sent, this shows 'step1'.
Thanks
Modteam
