hello
i received my virgin tv 360 remote control 8 days ago. but the install now app has'nt appeared on my tv yet. could you help please.
[Mod - title edited for clarity]
Yes it's all sorted now the engineer came out and gave me a new box. Thanks.
Forum TeamHello gaz69,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your upgrade to the 360 box. Has anything changed since you last posted? If nothing has changed, please can you try to reboot your box from the wall socket? This should hopefully reset your box and make the upgrade option appear.
Kind Regards,
Steven_L
Hello
No nothing changed I've rebooted from the wall socket but install now app still hasn't appeared
I'm having exactly the same problem. It's obviously an issue with the older tivo boxes. Hopefully somebody from ,Virgin Media will see the posts and help us out!!
Yep I 'm still waiting for help for this problem
Jus spoke to Virgin support. They told me that the older tivo boxes do not support the software to self install a new 360 box
They are sending an engineer to install the 360 box for me. Seems that you may have to do the same.
Okay 👍 cheers mate thanks for letting me know that.
Yes it's all sorted now the engineer came out and gave me a new box. Thanks.
