Virgin TV 360 Box appears to be faulty
About a week ago I discovered that all the TV programs I had previously recorded using the 360 Box had been deleted. Since then the recording facility sometimes works and sometime doesn't. By 'working' I mean that I can go to the recorded program and watch it from start to finish in the normal way. By 'not working' I mean that I go to a recorded program and start watching. At some stage in the middle of the program it stops and a message comes onto the screen stating: "Failed to play recording CS220. There's an issue playing this recording. Please try again. If the problem continues please call Virginmedia 150 or 0345 454 1111 from another network." The problem has continued. I did try phoning those two numbers but have been unable to get to speak to anyone, so I am now trying this forum. I of course have already spent some time searching through this forum and reading previous questions and replies regarding faulty 360 boxes. I have tried out the tips that were provided by helpful users but they have not made any difference. Can someone help me, please.