Forum Discussion

Bigfootdb's avatar
Bigfootdb
On our wavelength
9 months ago
Solved

TNT sports ultimate sound and vision issues

There's two issues on this channel.

First, when the programme starts or comes back from the adverts the sound cuts out and sometimes the picture freezes too. 

Second, during the broadcast, on some of the cameras there's a line down the middle of the screen.

Both of these feel like TNT issues but just wanted to see if others had experienced this and what the opinions are. The hd TNT channels are fine.

  • Kath_P's avatar
    Kath_P
    5 months ago

    Hi Bigfootdb, 

    Thanks for coming back to us on this one and for confirming it's just on this one channel. Running diagnostics this end, everything is looking fine. All the signal levels on the boxes are optimal. As you have more than one box, have you noticed this happening across them all or just one? 

    Thanks, 

14 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Bigfootdb 

    For the past couple of weeks I've noticed that the sound on TNT Sports Ultimate cuts out for a second or two when it goes to adverts and also when it returns from the adverts.

    I haven't had any problems with the picture freezing or any lines down the middle of the screen though.

  • The lines on the screen has happened before - it was a TNT issue I think.

    Used to be a thin blank line acrross the middle (left/right) which turned out to be BT as it was on Sky too.

     


    Bigfootdb wrote:

    There's two issues on this channel.

    First, when the programme starts or comes back from the adverts the sound cuts out and sometimes the picture freezes too. 

    Second, during the broadcast, on some of the cameras there's a line down the middle of the screen.

    Both of these feel like TNT issues but just wanted to see if others had experienced this and what the opinions are. The hd TNT channels are fine.


     

  • Hi Bigfootdb,

    Thank you for your post. We're sorry to hear about the issue you're having on that channel. 

    To confirm, is this still ongoing?

    ^Martin

    • Bigfootdb's avatar
      Bigfootdb
      On our wavelength

      Sorry I missed this at the time. Yes, nothing has changed.

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team

        Hi Bigfootdb, thank you for your response. 

        Are you experiencing the sound cutting out and the picture freezing on any other channels at all?

        Advice on how to fix Virgin TV and TV box issues, including those related to the picture and sound, can be found here

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel

  • fizz's avatar
    fizz
    Fibre optic

    I have, on other threads, reported sound problems for about 3 years now I think on TNT ultimate. all I get is an acknowledgement that it is being looked into... not what is being looked into exactly. I too get problems on both my v6 boxes, one with an amp and one with just TV speakers. 

    • Bigfootdb's avatar
      Bigfootdb
      On our wavelength

      I think I've seen that,although my issue is slightly different I think  ... sound and video cuts out when coming back.from an ad break

  • fizz's avatar
    fizz
    Fibre optic

    yep ad breaks are a problem but also sometimes mid game it will start as well.  and it is still doing it too.. it's almost like when the transmission changes from UHD to hd for example for the adverts I dunno what the mid game problems are caused by. it's very annoying especially as I said before on recordings you cannot ignore UHD versions of games.

     

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team

      Hi fizz,

      Thank you for reaching back out, this has been fed back and will be looked into, apologies again for any inconvenience caused.

      Regards

      Paul.

  • The drop in audio at the start and end of ads breaks is a TNT Sports issue caused when they switch audio formats.

    The same issue is seem on other platforms at the same time.