Forum Discussion

peterts's avatar
peterts
Tuning in
2 years ago

TivVo is a large distance from Hub

My TiVo and Hub are approximately 40m apart (large long house). I have a fibre cable to the Hub but a coaxial cable to the TiVo. Is it possible for me to have a new 360 box to replace the TiVo? 

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    Be very careful what you need, and what you're asking for. TV360 is a completely different TV software platform to TiVo/V6, with many substantial differences.

    First off, which box do you have now - TiVo or V6? https://www.virginmedia.com/care/tv-fault/which-tv-box 

    All TiVo, V6 & TV360 use a co-ax cable feed for live TV channels, but differ in their internet connectivity. TiVo's have an in-built connection via the co-ax, whereas V6 & TV360 use your home-hub to provide this. Ethernet is always recommended, but wireless can suffice.

    V6 & TV360 use the exact same hardware, but TiVo (V6) & Horizon (TV360) software is substantially different - in either case, the connectivity requirements are identical.

  • peterts's avatar
    peterts
    Tuning in
    2 years ago

    Many thanks. The box is definitely a TiVo box with a co-ax cable and I had picked up the differences between that and the v6 and 360 boxes. The only way to reliably connect a 360 box to the hub is with a network cable as the wifi signal isn’t strong enough. Is it possible for VM to install a 360 box in these circumstances?

    • nodrogd's avatar
      nodrogd
      Very Insightful Person
      2 years ago
      peterts wrote:

      Many thanks. The box is definitely a TiVo box with a co-ax cable and I had picked up the differences between that and the v6 and 360 boxes. The only way to reliably connect a 360 box to the hub is with a network cable as the wifi signal isn’t strong enough. Is it possible for VM to install a 360 box in these circumstances?

      Anything on "your" side of the VM hub is your responsibility & not Virgin's, so you will have to source these yourself. If you want a wired connection to your hub there are two options:

      1) A long Ethernet cable.

      2) Powerline devices, which use your ring main power wiring to carry the signal. These work best if the hub & TV box are on the same ring main, & most not be plugged into power strips but directly into a ring main socket. There are plenty of passthrough types available that avoid you losing a socket outlet.

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 years ago

      Hi peterts, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're not able to do package changes via the Community however you can discuss upgrading to a V6 or 360 service with the team on 150 / 0345 454 1111. If your hub is not located close to where you want the TV box then they can arrange an engineer visit over a quickstart pack which will allow the engineer to move the hub too. 

      Keep us posted on how things go. 

      Thanks, 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    The 360 is just a swap for the TiVo but, as advised, you need a network connection to the 360. Wired is always best so get an Ethernet cable installed before the 360 is installed. It's worthwhile to get an electrician to drill through a wall or two if you can't do it.