TivVo is a large distance from Hub

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peterts wrote:

Many thanks. The box is definitely a TiVo box with a co-ax cable and I had picked up the differences between that and the v6 and 360 boxes. The only way to reliably connect a 360 box to the hub is with a network cable as the wifi signal isn’t strong enough. Is it possible for VM to install a 360 box in these circumstances?

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Anything on "your" side of the VM hub is your responsibility & not Virgin's, so you will have to source these yourself. If you want a wired connection to your hub there are two options:

1) A long Ethernet cable.

2) Powerline devices, which use your ring main power wiring to carry the signal. These work best if the hub & TV box are on the same ring main, & most not be plugged into power strips but directly into a ring main socket. There are plenty of passthrough types available that avoid you losing a socket outlet.

Hi peterts, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're not able to do package changes via the Community however you can discuss upgrading to a V6 or 360 service with the team on 150 / 0345 454 1111. If your hub is not located close to where you want the TV box then they can arrange an engineer visit over a quickstart pack which will allow the engineer to move the hub too. 

Keep us posted on how things go. 

Thanks,