Forum Discussion

archercj's avatar
archercj
Fibre optic
7 months ago

I may have to eat a large portion of humble pie

After the experiences of Virgins customer support (quickly add telephone/WhatsApp support and not on here) I said i would never renew again now that CityFibre is in the area.

I pay £94 for Maxit which includes Sky sports/cinema, TNT, 2nd box, Gig1, UHD, Netflix premium etc. That will rise to £152 at the end of the contract (February). However the renew it now figure is £100 for (to quote them) the exact same package.

I have been looking around. BT/EE is very expensive and Sky Stream with a 900MB package, Sky sports, UHD, multiroom etc (but no TNT or Sky cinema) is coming in at £105. Looked at splitting out broadband from TV but the Sky TV package only is £75 and broadband deals range from £34 to £48.

I did consider the fact that I would be supplied a WiFi6 router with a CityFibre but to be honest all the suppliers equipment at the lower end of the monthly cost are pretty average (I used Virgin in modem mode and have an Asus ZenWifi AC mesh solution albeir Wifi5). if you go to the top end of the rental you do get 6E routers.

So for pure financial reasons (and a 'better' package) I might stay with Virgin.

of course if I renew today my monthly payments will rise rather than the revised deal kicking in at the end of the contract. 🙂

7 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    7 months ago

    Before deciding what you want to do, have a good look through the dozens of recent 'keep the same deal' renewal complaint topics on here where the customer has renewed only to find TNT Sports was missing from the renewed package.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    7 months ago

    Just be aware TNT is no longer a bundled item. It’s now a separate charge. 

  • archercj's avatar
    archercj
    Fibre optic
    7 months ago

    Cheers @Goslow and @Adduxi. I had seen the TNT stuff but the renewal contract clearly states TNT in there so is it all goes though ok I am on a winner and if it doesnt i.e. no TNT then its bye bye and/or a complaint to the Ombudsman.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      7 months ago

      Hi archercj, thank you for your posts.
       

      We're glad to hear you're thinking of staying with us 😀

      We're always happy to review your package and cost to help find one that best suits your needs and budget.

      If you'd like to discuss your package and the options currently available to you, please call 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.

      Regards,
      Daniel

    • Tudor's avatar
      Tudor
      Very Insightful Person
      7 months ago

      "I had seen the TNT stuff but the renewal contract clearly states TNT in there" I think you will also find somewhere in the contract that VM state that they can withdraw any channel at any time.

    • Roger_Gooner's avatar
      Roger_Gooner
      Alessandro Volta
      7 months ago

      You can leave and go to Sky where you'll pay for the Sport package (which includes TNT Sport) or stump up £25pm on a 2-year contract to add TNT Sports to your Sky package. There is no free lunch.