Forum Discussion

unbrokenreality's avatar
unbrokenreality
Joining in
2 months ago

Streaming on 360 box

I'm having problems with streaming anything on my 360 box. Anytime I try to stream - Netflix, iPlayer, Disney Plus, anything like that - it will work for between 10 and 20 minutes but will then just stop. I can stream ok on the apps on my TV itself, it's just through the box that there's an issue. My box works fine except for this. I've tried rebooting, checking cables and all that but nothing seems to help. Does anyone have any ideas?

  • Hi unbrokenreality, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're sorry to hear you're having some issues with streaming on your 360 box. So we can help, can you let us know the following:

    ➡ Do you get an error message when the box stops working? 

    ➡ Is your 360 box connected via WiFi or through an ethernet cable?

    ➡ Do you have any issues with some of the more general apps, such as BBC iPlayer/ITVx?

    ➡ Finally, do you have issues with live TV or catch up?

    Pop back and let us know so we can help further 😊

    Thanks,