Forum Discussion

Jackiredale01's avatar
Jackiredale01
Joining in
2 years ago

Splitter required

Hi I recently had virgin out as I had wifi problems I used to have a tv box upstairs but got moved into rear extension. Last engineer that come out took the splitter off now i need one as I have moved my v6 to another wall and can’t get the cable to where tv is so I had dropped the cable through floor joists and ceiling directly behind tv. Is it possible to have a splitter sent out? Rather than ringing up and trying to explain the above 🙄 Any help will be highly appreciated.

Thankyou! 
Jack

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 years ago

    VM won't just send out equipment for DIY alterations to their network. Adding splitters or cabling also affects your signal levels. When network techs add or remove cable /splitters they make an adjustment in the street cabinet to compensate for the change, or your services may be adversely affected.

    The advice is get a technician out (£25 standard charge) & the job will be done properly. The forum team here can arrange this if you are prepared to wait a couple of days for a response.

    • Jackiredale01's avatar
      Jackiredale01
      Joining in
      2 years ago

      Thankyou for the reply.

      yeah if a forum team member could sort that for me that would be great rather than me trying to explain by requirement. 

      • Carley_S's avatar
        Carley_S
        Forum Team
        2 years ago

        Hi Jackiredale01 

        Welcome back to the community forums

        I have checked the systems at our side and can see that you have since had a technician out that I believe has completed this request for you. 

         

        If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).