I have an issue when watching virgin tv where the sound cuts out for a second, maybe slightly less, but it happens repeatedly at no apparent regular frequency, but enough that it's annoying - any suggestions to resolve this?
Thanks
Still happens for me why workaround with old RCA, HDMI ARC should work so I can use 1 remote. only way to fix is totally power it off and back on, this was fixed then latest update has broke it again. sort it out virgin.
Has anyone solved this yet.
I had a V6 box and engineer replaced it as I wanted 360. Since its been replaced sound cuts out every minute or so, no pattern bus for around a second. Its doing my head in!
Can’t believe I didn’t come across this thread sooner. Since my box got updated from v6 to 360 I have been having problems with the sound when using my amplifier. I did not realise this until recently as I did not use the amp for some time after. When I did I was getting drop outs especially from the center chanel. I tried everything swapping cables, inputs swapped my 360 boxes around and was still getting the same problem making me think it’s a problem with the amplifier resulting in me sending it off for repair. Only today I came to the conclusion it must be the Virgin box hence searching here. Cant stress how annoying this is and even resulted in me spending money for unnecessary repairs. I done the fix someone mentioned about changing the hdmi resolution to 1080i and this has helped a lot, I get a slight crackle in the sound intermittently but not dropping out like it was before. It’s not correct having to drop the resolution down. I hope Virgin sorts this issue out as it’s been going on for a long time now, never had a problem when the boxes were running v6 software
I have a solution. My old V6 TV box was replaced with a new 360 one 3 weeks ago. I have a Sony TV and a Sony sound bar, and no problem with the previous V6 set-up. When the new 360 box was connected we got the annoying sound switching between the sound bar to the TV speakers and back again. I tried changing cabling and settings, with advice from the Community site, but nothing worked until I saw a solution in another thread. The solution is to buy a HDMI CEC-less adapter and fit this to the end of your HDMI cable that connects the 360 box into the TV. This disconnects (terminates) the pin/ wire in the HDMI cable that the 360 box uses to control other connected equipment, and causes the unwanted sound switching. It isn't needed as the single control can be done directly from the handheld remote, like the old V6 one.
I know that Virgin Media should be doing this, but the adapter is cheap and saves a lot of angst to fit it yourself. It costs £11.17 from Amazon and it's a Lindy HDMI CEC-less (female/ male) adapter. It worked straight away for me and I've had no unwanted switching for 3 days now.
