Forum Discussion

ClareD1's avatar
ClareD1
Joining in
11 hours ago

Solid Amber Light

For the last couple of weeks my wifi has been shocking, never an issue over the last couple of years. The. The last two days I’ve had issues with recordings on my box, I could watch TV and use apps fine. The problem was purely when I tried to watch a recording, I was getting an error message saying if it continued try switching it off and checking the leads. 

I’ve now done as it suggested and I have a solid amber light on the box and can’t use it at all. Excellent. 

Any ideas? Screaming hasn’t worked. 

360
Tv360

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 hours ago

    If you see an amber/orange light then it means the TV box is either starting up or in standby. Wait at least 5 minutes for it to finish, and afterwards the light should turn white.  If pressing the red power button on the 360 remote doesn't wake the box up then try pressing the actual power/standby button on the front of the 360 box.

    In the meantime, check that all the cables coming into and out of the TV box are pushed in firmly.  If the orange light shows for more than 5 minutes, it could mean there’s a fault, however in most cases it's just aging of the LCD.

    What was the actual error code (for example CS2000 or CS2200) you saw when seeing the onscreen message about switching off the box and checking the leads?

    There's an online list of error codes and walkthroughs to possible solutions, which can sometimes result in an engineer appointment being booked.

    https://www.virginmedia.com/help/check/tv-error-codes

  • ClareD1's avatar
    ClareD1
    Joining in
    11 hours ago

    Having exactly the same issues and Virgin is absolutely horrendous to get hold of. Despite their frequent cold calls to me to try and flog stuff it seems the calls can only go one way…