Forum Discussion

EdKey's avatar
EdKey
Joining in
25 days ago

Recordings asking me to subscribe

Did the upgrade, had loads of issues, got a new 360 box and all was good until i recorded anything. On the new box i cant watch most recordings as its saying im not subscribed, i also cant delete recordings so virgin sent out an engineer. The engineer arrived and has no clue how to sort this out, he tried to update the channels on his phone but nothing has changed. Ive done a factory reset, ive unplugged the box for hours and nothing has worked.

If anyone from virgin can help you have my number, my postcode is OL1 3JU and the house is [REMOVED].

 

[Mod - personal information removed]

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    23 days ago

    Hey EdKey, thank you for reaching out and I am sorry to hear you are having some recording issues.

    I can see you've spoke to somebody, did they manage to help at all?