Forum Discussion

thnottm's avatar
thnottm
On our wavelength
9 days ago

Record function not working

Just been made to upgrade. The record function doesn't work on one box. There are various other issues on the same box even after it downloaded an update. The other box is fine. We phoned Virgin, went through the call process only to end up with an automessage saying they would send a text. Of course all it did was show us the options we had already found from our research mainly on community sites. I'm sure the box is faulty but they don't want to know. We're leaving at the first opportunity.

5 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    9 days ago

    Just been made to upgrade

    I suspect I know the answer to this, but will ask to confirm... can you explain the circumstances in which you feel you were "made to upgrade"? Conversions from TiVo/V6 > TV360 are always voluntary, save in very specific circumstances involving Disney+ &/or Paramount+ apps.

    When you say the record function doesn't work on one box, is this a TV360-mini or TV360-master? Minis don't have an in-built HDD and rely on the master for all recording functionality.

    • jimmyringo's avatar
      jimmyringo
      On our wavelength
      18 hours ago

      I've just received an email saying that i have to upgrade.Not voluntary.

  • roy247's avatar
    roy247
    Hero
    9 days ago

    Were both boxes V6 boxes or a V6 and a TiVo box so you would have sent a mini box to replace the TiVo. 360 and V6 boxes look the same (just different software), the mini box is on the right in the picture below which has already been said doesn't have a hard drive so if you want to set a recording on the mini box you need to make sure the main box is set to fast start or active start. If they are both updated V6 boxes and you can't pause and rewind live TV on one of the boxes then it sounds like a hard drive problem and you need the box replacing.

     

  • thnottm's avatar
    thnottm
    On our wavelength
    23 hours ago

    We finally got an engineer visit who was excellent. Our problem was that the main drive had failed so a new box was fitted.

    All recordings now sit on the downstairs box but access to those recordings is now much faster.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    20 hours ago

    Most people who migrate two V6 boxes to Horizon 360 will not be aware that they will only see a single recording list on the new platform. Hard drive failures usually result in an unbootable box, not a box that won’t record, so it’s possible there was nothing wrong with the box.